FAQs
Which geographical area do you cover?
Most of our work is focused in the Somerset district of Taunton Deane where we provide a full range of homecare services. We also work in Mid Devon where we provide a Sitting service to family carers who require a break. We plan to expand into the areas of Sedgemoor and West Somerset so please contact us to see if we can assist if you live in one of these locations.
What are your hours of operation?
We operate 24 hours a day, seven days a week, 365 days a year. However, the majority of our work begins at 7am and continues all the way through to around 10pm in the evening. We also provide care throughout the night, which is either in the form a 'Sleep In', where the social care worker will be on hand to provide support and assistance should the client wake-up, or a 'Waking Night' service where the social care worker is expected to provide usual care and support. Please be aware that 'Waking Night' rates apply if a carer is disturbed three or more times during a night. For 'Sleep Ins' a freshly made bed needs to be provided.
What can I expect to pay for a 'typical' care package?
There's really no such thing as a typical care package because each one is specifically tailored to meet the needs of the individual service user. Please contact us for our prices.
How much notice do you require to set up a service?
Ideally at least 48 hours but we know this isn't always possible. It is sometimes possible to commence a service on the same day you contact us.
What sets you apart from your competitors?
We pride ourselves on providing the very best quality of care in the area and always seek to accommodate our Service Users requirements. Our focus is therefore on providing an individual service tailored to our Service Users which they appreciate and value and that we are proud to deliver.We understand that regular communications are key to this process so we send out fortnightly schedules detailing the times of visits and carer due to attend. We will call the day before if there are any amendments.
Can you guarantee exact visit times?
We would never guarantee something that we cannot directly control and the nature of homecare means that there are many variables (e.g.: traffic, unexpected event at a previous client) that can impact upon a carers ability to arrive at an address at a precise time. We therefore ask our Service Users to allow +/- 15 minutes against the advised visit time, and we will call if there is likely to be a greater variance than this.
Can we expect a regular carer?
We believe that consistency of care works best for both client and carer as both parties get to know one another and their routines. However it is never possible to rely on a single carer but Carewatch will seek to keep the number of carers visiting a client to the minimum.
